FAQ > Windshield Repair and Replacement Questions
How long will it take to replace my windshield glass? The   time   it   takes   would   depend   on   the   make   and   model   of   your   vehicle.      The   average   car   or   truck   replacement   windshield   installation typically takes from 45 to 90 minutes.
Windshield Repair 101   Windshield Repair 101 Windshield Repair 101   Windshield Repair 101 FMVSS Safety Standards FMVSS Safety Standards
The professionally trained team at Phoenix Glass can evaluate your windshield chip or break to determine if your windshield can or should be repaired or replaced. Your welcome to stop by our auto glass service center today and have your windshield checked absolutely free.
I have a small rock chip in my windshield,  Is it true that it can be repaired?  and if so, how is that possible? Windshield   Repair   has   been   done   with   great   success   for   well   over   30   years   and   is   another   specialty   we   offer   here   at   Phoenix   Glass.   The answer   to   the   first   part   of   your   question   is   dependent   on   the   size,   location   and   type   of   break   your   windshield   has.   The   short   answer   to How   is,   basically   we   remove   the   air   from   the   windshield   break   and   inject   a   resin   into   it   that   bonds   to   the   glass   and   seals   out   air.      Air   is actually the main culprit that makes a windshield break grow larger.
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For a detailed answer and information to your question please click the Windshield repair 101 link.
Repairing a windshield break is a process that can only be done one time. It’s imperative that you select a company that is well qualified because after the resin has hardened it can not be redone again.
How do I know your installers are qualified? Your   Phoenix   Glass   Auto   Glass   Technician   keeps   up   with   the   times   and   have   a   high   degree   of   understanding   of   the   ins   and   outs   of   rear back   glass   window   replacements.      They   are   familiar   with   the   proper   tools,   methods   of   removal,   preparation   of   the   pinchweld   and possess   the   knowledge   of   the   many   different   adhesives   available   that   will   provide   the   strength   to   hold   the   back   glass   in   your   vehicle.     Along   with   all   that   they   also   understand   and   use   the   proper   methods   that   prevent   leakage   and   rust   around   the   pinchweld   where   the auto glass bonds to the vehicle. Phoenix   Glass   technicians   have   as   much   as   42   and   none   less   than   15   years   of   auto   glass   experience   and   have   literally   installed thousands   of   rear   window   back   glass   windshields.      You   can   rest   assured   that   your   new   replacement   back   glass   will   be   properly   installed to meet both FMVSS  and AGRSS  standards so that your vehicle will be restored to the factory specifications or better
How soon can I wash my vehicle after my windshield is replaced? You   can   h and   wash   your   vehicle   as   long   as   you   keep   high   pressure   sprays   of   water   well   away   from   the windshield   and   moldings.      Water   or   rain   on   the   new   windshield   installation   isn't   a   problem   at   all,   in   fact   the moisture actually helps the curing process of the urethane adhesive sealant. You   should   wait   a   minimum   of   24   hours   before   washing   your   vehicle   in   a   high   pressure   type   of   car   or   tuck   wash.     A   high   pressure   automatic   car   wash   can   damage   the   new   windshield   seal   and   outer   mouldings   before   the urethane adhesive used in the new windshield installation has a chance to sufficiently cure. It's   also   important   to   leave   at   least   one   of   the   windows   open   at   least   2   inches   to   reduce   the   pressurization   in   the vehicle   when   the   doors   are   shut   and   when   the   heat   or   air   conditioning   is   operated   for   24   hours.      Having   a   window slightly   open   prevents   the   pressure   build   up   from   ambient   heat   on   a   hot   day   and   the   pressure   the   heater   or   air   conditioner   builds   up inside the vehicle’s cabin from pushing a hole through the new uncured urethane seal, causing an air or water leak.
How soon can I drive my car after my glass is replaced? That   will   depend   on   the   type   of   urethane   adhesive   used   to   install   the   auto   glass   in   your   vehicle.   While   most   automotive   grade   urethanes rely   on   temperature   and   humidity   to   cure,   the   time   required   varies   widely   depending   on   the   manufacturer.      This   time   frame   can   range from   1   to   24   hours   or   more   before   your   vehicle   will   meet   Federal   Motor   Vehicle   Safety    Standards   and   is   considered   safe   to   drive.      If   you need   to   drive   your   vehicle   sooner,   a   more   expensive   chemically   cured   urethane   can   be   used   that   will   allow   a   1   hour   drive-away   time.      In either   case,   it's   imperative   that   you   follow   the   manufacturers'   instructions   regarding   safe   drive   away   times.      Not   adhering   to   those instructions   could   result   in   your   injury   or   even   death.      It   is   extremely   important   that   the   technician   replacing   your   automotive   glass explain to you when you are able to SAFELY drive your car.
Does my windshield really protect me? If   your   windshield   is   installed   properly   it   sure   doe’s!      Auto   manufacturers   say   your   windshield provides   up   to   50   percent   of   the   roof   crush   protection   in   a   rollover   accident.   It   also   provides the   backstop   support   for   your   passenger   side   air   bag   in   a   front   end   collision.      Your   windshield is    also    designed    as    one    of    the    main    safety    restraint    systems    in    your    vehicle.    If    your windshield   were   to   pop   out   in   a   collision   or   rollover   and   you   did   not   have   your   seat   belt   on   or it were to fail you could be ejected from your vehicle.
How will my inspection, military base, state park, parking or toll stickers be handled? In   most   cases   our   Auto   Glass   Technicians   can   transfer   your   windshield   stickers   to   your   new   windshield.      If   they   cannot,   as   much   of   it   as possible will be saved so that you can get it replaced.
My car has a interior rear view mirror that looks very complicated, Is it going to be an issue when I have Phoenix Glass replaces my windshield? Most   interior   rear   view   mirrors    of   today   look   like   something   to   be   afraid   of   (and   a   few of   them   are)   but   the   majority   of   them   are   just   business   as   usual   for   the   technicians   at Phoenix Glass.
There are many different types of vehicles in today’s world and each of them have their own peculiarities. Your customer service representative at Phoenix Glass will be more than happy to answer any questions you may have for your particular vehicle.
After I have my windshield replaced, how do I know if it was done right? You   don't!      Without   removing   the   windshield,   it's   impossible   to   tell   if   the   windshield   was   prepped   correctly,   if   critical primers   and   proper   flash   times   were   used,   or   even   if   the   proper   amount   and   type   of   urethane   was   used.      Once   a windshield   is   installed   all   the   critical   installation   preparation   steps   are   hidden   under   the   moldings   and   black   ceramic band.      If   it   looks   like   a   clean   windshield,   back   glass   or   other   type   of   auto   glass   installation   and   the   moldings   are lying   correctly   you   can   only   guess   it   was   done   right   and   in   reality   those   things   are   only   cosmetic,   it's   what   is underneath   and   when   and   how   it   was   done   during   the   replacement   installation   process   that   counts.      The   only   sure way   to   tell   if   a   windshield   or   other   type   of   auto   glass   is   properly   installed   is   to   crash   test   it,   but   we   sure   don't recommend it.
The   next   best   way   to   know   is   to   know   the   reputation   of   the   company   that   installed   it.      Make   sure   the   company   has   an   actual address   complete   with   an   actual   store   front   as   there   are   many   gypsy   type   auto   glass   companies   operating   in   and   around   Knoxville   as well   as   it’s   surrounding   areas.      No   store   front   usually   goes   hand   in   hand   with   a   pick   up truck   and   a   cell   phone.      You   can   easily   accomplish   this   using   Google   Maps   Street   View .     Google   allows   you   to   see   if   the   company   your   considering   using   for   the   installation   of your   new   replacement   windshield   turns   out   to   be   a   home,   an   apartment   complex   or even   an   empty   lot.      With   the   power   of   the   internet   anyone   can   make   a   attractive   website to   lure   you   in.      They   typically   have   no   liability   insurance   and   when   something   goes wrong   you   are   on   your   own   since   they   are   very   difficult   to   track   down   and   with   the power    of    Caller    ID    they    stop    answering    your    repeated    phone    calls.    Due    to    poor workmanship    during   the   average   month   here   at   Phoenix   Glass   we   re-do   auto   glass   in about   6   vehicles   per   month   from   this   type   of   so   called   auto   glass   company.   By   the   time   you add   up   the   expenses   of   a   new   glass,   mouldings   and   repairing   the   body   damage   that   was   done   to   the   pinchweld   the   price   for   repairing   a vehicle   in   this   type   of   situation   is   usually   3   to   4   times   what   it   would   have   cost   if   it   were   done   right   in   the   first   place.      Unfortunately   most of   these   installers   are   or   were   employed   and   trained   by   some   of   the   major   chain   outfits   where   they   learned   these   corner   cutting   traits   to make   more   money   and   actually   have   convinced   their   selves   to   believe   that   they   are   doing   the   work   properly.      Typically   these   employees are   paid   by   salary   plus   commission.      In   slow   times   the   employee   gets   the   minimum   pay   to   save   the   company   money   but   when   times   are busy   as   an   added   incentive   the   employee   is   given   a   commission   based   on   production.      The   more   jobs   completed   the   more   pay   received and   the   only   way   that   can   happen   is   by   speeding   up   the   installation   process   which   is   where something   has   to   suffer   in   order   to   make   that   happen   and   it’s   usually   you   and   your vehicle.   In   the   event   these   short   cuts   lead   to   a   problem   at   the   very   least   your   going   to loose   some   valuable   time   having   your   vehicle   redone   and   at   the   very   worst   it   can   lead to   serious   injury   or   the   loss   of   your   life   or   that   of   someone   you   love   so   be   very   careful when choosing who you let install your windshield or other glass in your vehicle.
Make sure the company has an actual address complete with an actual store front Poor workmanship caused the rust on this cars windshield pinchweld Make sure the company has an actual address complete with an actual store front Poor workmanship on this newly painted Ford truck windshield.  It was installed with no primers and a poor excuse for a urethane bead, it has several leaks! The only person who really knows if your windshield is installed properly is the auto glass technician that installed it. You should wait at least 24 hours after your replacement windshield installation before washing your car or truck in a high pressure car wash. Automakers say your windshield provides up to 50% of roof crush protection in a roll over accident. Your windshield is also designed to support  your passenger side air bag in a front end collision.
Important Windshield Safety Facts You Should Know! 10% of all accidents are vehicle rollovers that cause almost 11,000 annual fatalities o The FMVSS 216 Standard says that a roof must sustain no greater than a 5” crush when one and a half times the vehicle weight is applied to the “A” pillar o Vehicle occupants held inside the vehicle have a 25% greater chance of escaping injury o 75% of occupants ejected from their vehicles are fatalities o Passenger Airbags use your windshield for a backstop and can only function properly if the windshield remains in place during a crash Click the link at right to see a crash test video of your vehicles make and model.
Your Windshield is one of the main safety restraint systems that protect you and your loved ones Consumer Reports, Car crash tests   Consumer Reports, Car crash tests Consumer Reports, Car crash tests   Consumer Reports, Car crash tests An automatic head light dimming interior rear view mirror. An Electrochromic interior rear view mirror.
Installations   that   take   longer   than   90   minutes   are   what   we   classify   as   difficult   installations   that   are   is   not   practical   to   do   in   the   field   and do not qualify for our mobile on site service.
A   difficult   replacement   windshield   installation   can   take   up   to   two   highly   experienced   auto   glass   technicians   working   as   a   team   from   2   to 6   hours   to   properly   install   a   windshield   when   everything   goes   by   the   book.      Two   good   examples   would   be   a   Toyota   FJ   Cruiser   and   an Audi   A4   convertible.      Both   of   these   vehicles   require   a   significant   amount   of   time   to   replace   a   windshield   in   as   they must    be    meticulously    done    in    stages    working    with    the    fragile    difficult    to    access    cowls, surrounding   moldings   and   fastener   parts   that   must   be   removed   and   replaced   much reminiscent of a 2000 word jig saw puzzle.
An Audi A4 convertable replacement windshield installation takes several hours. A Toyota FJ Cruiser replacement windshield installation can take several hours. Comprehensive insurance, as a rule, covers most things that are out of your control. This is a before and after example of a windshield repair. This is a before and after example of a windshield repair.
How long does it take to have a rock chip in my windshield repaired? The   answer   to   your   question   depends   on   the   size   as   well   as   the   type   of   break   you   have   in   your   windshield.      The   majority   of   windshield breaks   only   take   about   30   minutes   to   complete   while   others   can   be   rather   difficult   and   can   take   as   long   as   90   minutes   to   achieve   a satisfactory   result.      There   are   many   factors   that   must   be   taken   into   account   such   as   the   age   of   the   glass,   the   type   of   break   it   is,   how long   the   break   has   been   in   the   windshield   and   whether   or   not   there   is   contamination   within   the   break.      Our   technicians   will   make   every effort they can to have you back on the road again as soon as possible.
I have a leaking windshield in my car, can Phoenix Glass fix it for me? We   sure   can   but   we   would   want   to   be   sure   its   actually   your   windshield   that   is   leaking.      Customers   call   or   stop   by   our   Knoxville   auto   glass service   center   with   what   they   think   is   a   leaking   windshield   problem   almost   daily.      Truth   be   told   if   we   look   at   10   factory   or   quality installed   leaking   windshields   only   about   1   or   2   of   them   on   average   actually   turn   out   to   be   a   windshield   leak.   In   most   cases   it   turns   out   to be   a   body   seam,   a   sunroof   or   as   of   late   an   Onstar   or   satellite   radio   antenna.   An   easy   and   cheap   way   to   diagnosis your   windshield   leak   your   self   is   to   run   water   on   just   the   windshield   being   absolutely   sure    not   to   allow   anything beyond   that   point   to   get   wet.      If   nothing   else   is   getting   wet   and   you   see   water   dripping   from   the   windshield chances   are   you   have   found   the   problem,   if   not   keep   moving   the   water   back   about   10   inches   at   a   time   every   10 minutes   or   so   until   you   see   water   leaking   inside.      Your   goal   is   to   find   where   the   water   is   entering   the   vehicle. There   nothing   like   spending   your   hard   earned   money   having   your   windshield   repaired   or   replaced   only   to   find   out later that the windshield wasn’t the problem all along and unfortunately it happens all the time.
There nothing like spending your hard earned money having your windshield repaired or replaced and find out later that windshield wasn’t the problem all along and unfortunately it happens all the time.
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I have a Bobcat 3200 4x2 UTV that needs a new windshield, Can Phoenix Glass provide a replacement ? If the windshield as well as other glass parts in it are made from (flat laminated glass) and (doesn’t require holes) in it we sure can.  We should add that if the vehicle is within our local service area we can even pick up and return your (clean) vehicle to you.
Bobcat 3200 4x2 UTV Windshield Replacement UTV Windshield Replacement Pick up and Delivery Service