FAQ > Poor Workmanship on Replacement Windshield, Side Door, Quarter and Rear Back Glass Windows, Page 1
The second time around price for restoring this Lexus LX 470 SUV back to factory specifications was in Excess of $1,500.00 Dollars.
A Ford F-550 Pick ups Prior New Windshield Replacement. This   vehicle   will   require   major   paint   work   to   be   able   to   provide   the   crash   and   roll   over   protection   Ford   Motor   Company   required   of   it.   This is what happens to your vehicle's pinchweld when no primers are used prior to the installation of a new glass.
A Chevrolet Pick Ups Prior New Rear Back Glass Window Installation. Another   vehicle   that   will   require   major   paint   work   as   well   as   body   work   to   be   able   to   provide   the   crash   and   roll   over   General Motors required of it. This   particular   vehicle   actually   arrived   at   our   service   center   with   the   back   glass   laying   in   the   bed   of   the   pick up   truck   where   it   landed   when   it   fell   out   due   to   the   totally   improper   installation   by   one   of   our   competitors.     It   had   two   holes   made   by   a   gasket   scraper   that   were   driven   completely   through   the   body   on   the   bottom   on both sides. 
A Town and Country Van Prior Windshield replacement that was doomed from   the   very   beginning   of   it's   prior   new   windshi eld   installation.      For   starters   this   windshield   was   burned   out   of   the   vehicle   which damaged   the   paint.      At   that   point   it   should   have   been   taken   to   a   body   shop   for   paint   repair.   To   cover   up   the   body   damage   that   was   done by   overheating   the   vehicle   during   the   process,   the   installer   used   a   wide   molding   that   lays   on   top   of   the   body   rather   than   the   molding   the manufacturers   designed   it   to   have   which   fits   inside   the   pinchweld   opening.   There   were   no   primers   used   on   the   damaged   pinchweld surface   and   as   you   can   see   by   the   photos   the   urethane   was   applied   in   a   very   unprofessional   manor.      In   an   effort   to   stop   water   from entering   the   van   as   well   as   keep   the   molding   from   falling   off,   the   van   was   further   subjected   to   applications   of   several   different   types   of sealers applied here and there in a hap hazard manner.
A Dodge Stealth Prior New Windshield Replacement that   required   major   paint   work   so   it   could   provide   the   crash   and   roll   over   protection   Dodge   requires   of   it. Another   example   of   what   happens   to   your   vehicle's   pinchweld   when   no   primers   are   used   prior   to   the   installation of   a   replacement   Windshield.      Aside   from   the   previously   done   poor   windshield   installation   damage,   this   vehicle was in pristine condition.
Poor Workmanship on a Lexis SUV replacement windshield installation Poor Workmanship on a Lexis SUV replacement windshield installation Poor Workmanship on a Lexis SUV replacement windshield installation Poor Workmanship on a Lexis SUV replacement windshield installation Poor Workmanship on a Lexis SUV replacement windshield installation Poor workmanship on a Ford F-550 windshield replacement Poor workmanship on a Ford F-550 windshield replacement Poor workmanship on a Ford F-550 windshield replacement Poor workmanship on a Chevrolet pick up rear Back window glass installation Poor workmanship on a Chevrolet pick up rear Back window glass installation Poor workmanship on a Chevrolet pick up rear Back window glass installation Poor Workmanship on a Town and Country Van windshield installation Poor Workmanship on a Town and Country Van windshield installation Poor Workmanship on a Town and Country Van windshield installation Poor Workmanship on a Town and Country Van windshield installation Poor Workmanship on a Town and Country Van windshield installation Poor Workmanship on a Town and Country Van windshield installation Poor Workmanship on a Town and Country Van windshield installation Poor Workmanship on a Town and Country Van windshield installation Poor Workmanship on a Town and Country Van windshield installation Poor Workmanship on a Town and Country Van windshield installation Poor workmanship on a Chevrolet Suburban windshield replacement installation Poor workmanship on a Chevrolet Suburban windshield replacement installation The repaired pinchweld on a Dodge Stealth Poor workmanship on a Chevrolet Suburban windshield replacement installation Poor workmanship on a Chevrolet Suburban windshield replacement installation Poor workmanship on a Chevrolet Suburban windshield replacement installation Poor workmanship on a Chevrolet Suburban windshield replacement installation Poor workmanship on a Chevrolet Suburban windshield replacement installation Poor workmanship on a Chevrolet Suburban windshield replacement installation Poor workmanship on a Chevrolet Suburban windshield replacement installation Poor workmanship on a Chevrolet Suburban windshield replacement installation
that   required   major   paint   work   so   it   could   provide   the crash   and   roll   over   protection   General   Motors   requires   of it.      Another   example   of   what   happens   to   your   vehicle's pinchweld    when    no    primers    are    used    prior    to    the installation   of   a   replacement   Windshield.      Aside   from   the previously   done   poor   windshield   installation   damage,   this vehicle   was   in   pristine   condition.      The   worst   spot   in   the pinchweld   was   in   the   center   over   the   rear   view   mirror.         The   rust   had   began   to   pit   the   metal   which   can   only   be   sanded   down   so   far   to remove   the   rust   before   the   metal   becomes   to   thin.      Had   the   pits   in   the   metal   been   any   deeper   the   center   section   would   have   had   to   have been   completely   cut   out   and   replaced   in   order   to   maintain   structural   integrity   during   an   accident   particularly   in   a   side   impact   or   a   roll over situation.
Poor workmanship on a Chevrolet Suburban windshield replacement installation Poor workmanship on a Chevrolet Suburban windshield replacement installation Poor workmanship on a Chevrolet Suburban windshield replacement installation Phoenix Glass Knoxville's Finest Windshield and Auto Glass Replacement Center 947.5706
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Due   to   poor   workmanship    during   an   average   month   here   at   Phoenix   Glass   we   redo   prior windshield   and   other   auto   glass   installations   in   about   6   vehicles   per   month   because   of incompetent   or   uncaring   auto   glass   installers.      By   the   time   you   add   up   the   expenses   of   a new   glass,   mouldings   and   repairing   the   body   damage   that   was   done   to   the   pinchweld, the   price   for   repairing   a   vehicle   in   this   type   of   situation   is   usually   3   to   4   times   what   it would   have   cost   if   it   were   done   right   in   the   first   place.   Unfortunately   most   of   these installers   are   or   were   employed   and   trained   by   some   of   the   major   chain   outfits   where they   learned   these   corner   cutting   traits   to   make   more   money   and   actually   have   convinced their   selves   to   believe   that   they   are   doing   the   work   properly.      Typically   these   employees   are paid   by   salary   plus   commission.      In   slow   times   the   employee   gets   the   minimum   pay   to   save   the   company   money   but   when   times   are busy   as   an   added   incentive   the   employee   is   given   a   commission   based   on   production.      The   more   jobs   completed   the   more   pay   received and   the   only   way   that   can   happen   is   by   speeding   up   the   installation   process   which   is   where   something   has   to   suffer   in   order   to   make that   happen   and   it’s   usually   you   and   your   vehicle.   In   the   event   these   short   cuts   lead   to   a   problem   at   the   very   least   your   going   to   loose some   valuable   time   having   your   vehicle   redone   and   at   the   very   worst   it   can   lead   to   serious   injury   or   the   loss   of   your   life   or   that   of someone   you   love   so   be   very   careful   when   choosing   who   you   let   install   your   windshield   or   other   glass   in   your   vehicle.   Make   sure   the company   has   an   actual   address   complete   with   an   actual   store   front   as   there   are   many   gypsy   type   auto   glass   companies   operating   in   and around   Knoxville   as   well   as   it’s   surrounding   areas.   No   store   front   usually   goes   hand   in   hand with   a   pick   up   truck   and   a   cell   phone.      You   can   easily   accomplish   this   using   Google   Maps Street   View .      Google   allows   you   to   see   if   the   company   your   considering   using   for   the installation   of   your   new   replacement   windshield   turns   out   to   be   a   home,   an   apartment complex   or   even   an   empty   lot.   With   the   power   of   the   internet   anyone   can   make   a attractive   website   to   lure   you   in.      They   also   typically   have   no   liability   insurance   and   when something   goes   wrong   you   are   on   your   own   since   they   are   very   difficult   to   track   down and with the power of Caller ID they stop answering your repeated phone calls.
Due to poor windshield workmanship during an average month here at Phoenix Glass we redo prior windshield and other auto glass installations in about 6 vehicles per month because of incompetent or uncaring auto glass installers Make sure the company has an actual address complete with an actual store front Poor workmanship caused the rust on this cars windshield pinchweld Make sure the company has an actual address complete with an actual store front Poor workmanship on this newly painted Ford truck windshield.  It was installed with no primers and a poor excuse for a urethane bead, it has several leaks!
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A Chevrolet Suburban Prior New Windshield Replacement
Poor   workmanship   doesn’t   even   come   close   to   describing   this   shabby   windshield   installation.      This   poor   fellow actually   had   to   take   his   vehicle   to   3   different   auto   glass   companies   and   a   BMW   repair   center   to   get   his   leaking BMW   windshield   installation   resolved   to   a   liveable   state.      It   all   began   with   a   30   minute   windshield   installation   in the   driveway   at   his   residence   which   evolved   into   several   phone   calls   and   trips   to   the   nationally   known   auto glass   company   that   did   the   first   installation.      After   being   told   the   problem   was   solved   he   took   his   vehicle   to   a BMW   repair   center   where   he   spent   a   considerable   amount   of   money   to   have   the   interior   seats   and   carpeting removed   and   dried.      Unfortunately   that   phase   turned   out   to   be   all   in   vane   as   the   vehicle   was   still   filling   with water with every venture in the rain. Being   extremely   frustrated   at   this   point   his   next   venture   was   having   another   nationally   known   auto   glass company   do   a   complete   2nd   new   windshield   installation   which,   according   to   the   customer,   was   also   done   in   record   time.      Once   again thinking   life   was   good   and   it   was   all   behind   him   it   turned   out   that   feeling   only   lasted   until   the   next   rain   fall   when   he   found   himself   in   the exact   same   situation.      Again   this   customer   found   himself   bantering   back   and   forth   with   the   2nd   auto   glass   company   several   times   to   no avail.      Their   opinion   was   that   the   car   must   have   other   issues   that   were   causing   the   rain   water   to   flood   the   vehicle   and   it   wasn’t   their problem   so   they   kicked   him   to   the   curb.      At   this   point   this   young   fellow,   who   was   still   in   high   school   by   the   way,   was   feeling   that   he   was left   to   his   own   wits,   so   he   began   to   do   his   best   to   trouble   shoot   his   water   leak   himself.      He   discovered   that   the   bottom   windshield molding   (that   was   supposed   to   have   been   installed   on   the   bottom   of   the   new   windshield)   was   completely   missing.      He   went   to   the   BMW dealer   and   purchased   a   new   molding.   Shuddering   I’m   sure,   he   made   the   decision   to   have   the   molding   installed   at   auto   glass   company number   3,   which   is   what   we   here   at   Phoenix   Glass   turned   out   to   be   when   he   brought   his   car   to   us.      When   he   showed   us   the   cowl   retainer molding   he   wanted   installed   our   first   response   to   him   was   why,   your   vehicles   windshield   should   already   have   one,   it’s   what   your windshield   cowling   snaps   into.      Typically   the   windshield   retainer   molding   he   had   wouldn’t   be   replaceable   with   out   removing   the windshield   from   the   vehicle.      He   stated   that   he   found   that   his   windshield   didn’t   have   one   on   it   and   he   thought   that   was   what   was   causing his   car   to   have   a   serious   water   leak.      Our   first,   and   I   must   add   assuming,   thought   was   it’s   a   BMW,   the   water   drains   in   the   cabin   air   filter components   are   probably   full   of   debris   and   causing   the   rain   water   to   back   up   and   enter   the   vehicle   through   the   HVAC   intake.      Our   first step   was   to   check   for   the   typically   plugged   water   drains   which   were   clean   as   a   whistle.      Sure   enough   when   we   looked   at   the   windshield the   lower   cowl   retainer   molding   was   in   fact   to   our   total   surprise   completely   missing   and   his   cowling   had   been haphazardly   glued   to   the   bottom   of   the   windshield   with   urethane.      The   cowling   itself   had   the   underside   lip   that   is supposed   to   snap   into   the   missing   cowl   retainer   molding   cut   off   from   the   mid   drivers   side   all   the   way   across.     The   windshield   also   had   a   generic,   off   the   roll,   aftermarket   top   molding   still   goobered   with   some   kind   of   slimy glue   at   the   corners   leading   us   to   ask   him,   who   did   this   poorly   done   improper   windshield   installation?   That’s   when he   began   telling   us   of   his   drama   filled   journey   through   auto   glass   company   hell.      Looking   at   what   we   could   see on   the   outside   of   this   poorly   done   BMW   windshield   installation   one   could   only   speculate   what   may   be   found   on the underside of the glass. Taking   all   the   facts   we   amassed   into   account   such   as   the   30   minute   windshield   installation,   the   aftermarket   off the   roll   generic   top   molding,   the   missing   lower   cowl   retainer   and   the   chopped   up   cowl,   we’d   have   to   assume   that the   special   high   modulus   urethane   that   this   windshield   was   required   to   be   installed   with   was   more   than   likely   also   omitted.      On   a   good note   we   did   find   evidence   that   pinchweld   primer   may   have   been   used   in   the   installation.      There   was   what   appeared   to   be   large   drops   of   it that had etched into the hood but the down side of that is that the hood now needs to be repainted as a result of carelessness. We   advised   him   that   with   the   cost   of   a   3rd   windshield   installation   that   would   cost   in excess   of   $700.00   dollars   plus   the   cost   of   a   new   cowl   it   would   be   in   his   best   interest   to return   to   the   national   company   that   installed   the   last   windshield,   find   a   manager   and to   show   him   or   her   our   findings   and   if   need   be   have   them   call   us.      Surely   out   of personal   pride,   if   nothing   else,   they   would   resolve   the   problem   with   a   new   ground   up windshield installation performed by a knowledgeable technician. The   customer   left   for   home   at   this   point   to   ponder   what   route   he   would   take.      Evidently he   didn’t   have   any   success   with   the   company   as   a   few   days   later   he   called   and   made   an appointment   to   drop   off   his   vehicle   to   have   us   fix   what   he   had   to   work   with   the   best   it   could   be.   We   were   lucky   in   that   we   were   able   to install   his   new   cowl   retainer   molding   without   removing   the   windshield   because   it   was   installed   improperly   high   off   the   pinchweld.   After the   cowl   was   removed   we   also   found   several   pieces   of   urethane   from   the   prior   sloppy   windshield   installations   in   the   cavity   under   it   that could   have   reeked   havoc   had   they   found   their   way   into   the   blower   of   the   HVAC   system.   The   fan   motor   by   the   way had   serious   rust   build   up   on   all   the   metal   parts   of   it   which   was   most   likely   brought   about   from   all   the   rain   water that   had   been   flowing   through   it.      Due   to   all   the   expenses   he   already   endured   the   customer   decided   to   gamble with   the   remaining   issues   of   the   previous   installation   hoping   that   it   was   performed   properly   and   declined   to   have the   windshield   removed   so   it’s   just   a   guess   of   what’s   to   come   down   the   pipe   as   far   as   the   rest   of   the   installation goes.      It’s   only   a   guess   as   we   were   afraid   to   ask   after   all   the   drama   this   fellow   went   through   but   we   figure   this customer   had   spent   between   $1,800   and   $2,000   all   due   to   2   poor   windshield   workmanship   installations performed on his vehicle by two highly well known national glass companies.
This   vehicle   actually   had   the   wrong   replacement   windshield   installed   in   it   by   a   company   who   would   not   answer   calls   from   the   owner. Rainwater   was   blowing   through   the   bottom   of   the   windshield   from   a   large   hole   all   over   the   heads   up   display   unit   on   the   top   of   the   dash not   to   mention   everything   below   it.      The   previous   auto   glass   installer   bonded   both   the   left   and   right   pillar   moldings   to   the   vehicle   with urethane   adhesive   rather   than   use   the   8   rivets   the   moldings   called   for.   unfortunately,   in   order   to   remove   the   pillar   moldings   with   out damaging the vehicles paint, it was necessary to destroy them.
It was take 3 for this unhappy BMW 325 owner that had endured 2 previous poor windshield installations.
This BMW had an aftermarket off the roll generic top molding installed in it The lower retainer molding was in fact to our total surprise completely missing and his cowling had been haphazardly glued to the bottom of the windshield with urethane. The original chopped up windshield cowl along with the new one The fan motor had serious rust build up on all the metal parts of it which was most likely brought about from all the rain water that had been flowing through it. Poor workmanship doesnít even come close to describing this shabby BMW windshield installation. Please like us on FB
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