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Auto Glass Specialists |
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Phoenix Glass Inc® |
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> FAQ......Mobile Auto Glass Service related questions
Almost every auto glass company gives you a 4 hour window of the time that they will arrive at your location. If they don't it's because you are the only one they are working for that day which should light a pretty bright light bulb in your mind. In reality a 4 hour window is about as precise as scheduling gets for an honest auto glass replacement company that offers mobile auto glass service. Mobile auto glass replacement is a service industry trade where a technician often encounters unexpected situations not only with the vehicle involved but traffic and weather related items as well. Some jobs are easy and some are very difficult. Some customers are easy and some have lots of questions. Some insurance companies we do work for have extensive before and after on site paperwork involved which can add quite a bit more time to a particular job. At least once, if not more, on a busy mobile auto glass technicians day a customer will cancel or not be there or may not answer their phone to verify that they are there. Many times while onsite at a body shop our auto glass technicians will have an unplanned job added which changes his or her entire daily job plan. Please keep in mind that we aren't trying to make excuses here, we're just being honest and pointing out some of the pitfalls in our average day so you can have an understanding of some of the reasons why we can't tell you what you want to hear. The reasons go on and on but the bottom line here is that the technician will do his or her very best but some things are just not in their control.
What we would call a normal mobile auto glass installation usually takes from 30 to 90 minutes. Installations that take longer than 90 minutes are what we classify as difficult installations. For obvious reasons it is not practical for us to do these types of installations in the field so they do not qualify for our Mobile Service. As a rule they require that the installation be performed and monitored for a period of time in our facility. Some of these types of installations are timely because they are done in stages, some of which cannot be accomplished until the adhesive has cured for a certain amount of time.
Most vertical set windows such as pickup truck back glasses require being held in place by different manners and for many reasons (paint damage being the main one) need to be done in and remain in our repair centers controlled environment until the adhesive cures for a certain amount of time.
Most door glasses
that operate in an up and down manner average 30 to 60 minutes to
install and you will be able to operate them immediately. In
the event that there is a urethane bonding system involved you may
not be able too operate your new window until the adhesive cures
after a minimum of 24 hours. There are many different types of vehicles out there in todays world and each of them have their own peculiarities. Your customer service representative at Phoenix Glass will be more than happy to answer any questions you may have for your particular vehicle.
Absolutely! Don't touch that mess and risk getting cut. We'll vacuum up your broken glass when we come out to do the job or when we do it at our facility. We do our best to make your vehicle the best we possibly can.
There are some door, as well as backglass, replacements that need to and should be done in house at our facility due to the nature of the construction of the vehicle. One of the problems is that the broken glass gets caught on or within the rails of the vehicle's inner guard beam and absolutely can not be removed without the use of compressed air. There are also some doors that don't have enough access holes to the interior of the door to allow a vacuum hose through the range of the entire door and once again the only method of getting all the broken glass out of the door that is possible is with the use of compressed air. Some hatch type backglass installations such as the GM vehicle pictured above have an inner skeleton that fills with broken glass fragments and absolutely cannot be removed without the use of compressed air. Our Customer Service Representatives will do their best to advise you whether or not your vehicle can or should be done mobile.
The answer to your question varies greatly depending on the vehicle in question. The standard adhesive curing time is greatly reduced during lower temperatures which can be overcome with the application of a different (more expensive) urethane adhesive. The main problem is that the majority of todays vehicles contain plastic components that become extremely delicate and or hard to work with below 50F (10C). One example of this would be a glass with an encapsulated moulding that in cold weather would not seat properly which would elevate the glass too high resulting in a poor seal (likely leak) and the very least cosmetic problems. If conditions are too cold (below 50 degrees) at the available installation time for a safe and or sensable installation we will advise you and suggest that your installation be done in our shop.
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Auto
Glass and materials you can stake your life on!
Contact 865.947.5706
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