FAQ > Auto Glass Estimates Knoxville's Finest Auto Glass Installation Center •  When I called other competitors in the area they said they could do the installation without the clip kit  your Customer Service Representative said it would require, what's up with that?  In an effort to offer you a lower sale price and think your getting a better deal, some of our competitors will  omit these clip kits from their prices as well as moldings.  In many instances it can be easily accomplished by  what we call "a hackers method" of bedding the molding in an adhesive called urethane, the same glue used  in the bonded installation of your windshield.  The end result of doing a job like that is should a problem  develop down the line such as a minor leak or a later windshield replacement your costs will go through the  roof.  In most instances it makes the moldings sacrificial which can cost from $30.00 to over $300.00 to  replace "not including the cost of the new windshield".  On average a clip kit costs $12.00 to $18.00 and is  by far the best way to go, not only does it save you money in the long run, it can save you a significant  amount of drama that can arise from the improper installation.  •  I've obtained several quotes for a new windshield for my car and found Phoenix Glass has a much lower  price than the rest of your competitors.  Why do the prices vary so much?  Is Phoenix Glass selling poor  quality auto glass and installation materials?  That's a question we hear almost on a daily basis and an easy one to answer.  At Phoenix Glass we only sell top quality OEM and OEE auto glass products.  We back them up with best OEM adhesive system  on the market today and we top them off with the best auto glass technicians available to install them.  The key to the above  package is that our customers end up rewarding us by providing our company with a wonderful reputation and after it's all said  and done our customers, by word of mouth, become our sales and advertising staff which saves us a minimum of $90,000.00  per year. Phoenix Glass is not a franchise company that has to add extra monies to your bill to generate funds to pay a franchise fee  every month.  Depending on the franchise chain the company belongs to, the fees range from $4,000.00 to $8,000.00 per  month, adding up to as much as $96,000.00 of your hard earned customer dollars per year.  Another downside to dealing with  a franchise or chain store type company is that they use their buying power to contract with auto glass supply companies who  offer them the lowest bids for products and supplies.  Often times these supply companies are off brand manufacturers of  questionable low quality auto glass as well as questionable low quality adhesive materials.  The reality of it all is that someone has to pay for big business and in most cases it's you the consumer. With Phoenix Glass, You get what you pay for and more! With them, you pay for a lot you don't get. Phoenix Glass doesn't participate with any Auto Glass Networks or TPA companies that require a monthly payment in order to  obtain business from them.  That saves us at or around $800.00 per month, per company, which adds up to $9,600.00 per  year. •  Are the price quotes given from Phoenix Glass guaranteed final prices? 99% of the time they sure are.  There are many options on vehicles these days.  It's difficult to tell but some windshields are  heated and have a variety of options in or on them from rain sensors to heads up displays.  For example windshields are  available in a variety of different color schemes such as a windshield with a green tinted lower and a blue shade band across  the top or blue tinted lower with a green shade band across the top.  Then there are custom logos on the glass such as Fords  Mustang logo or a F250 logo embedded into the top of the windshield.  The options available to you will depend on the type of  vehicle you have. Side windows are getting to be as complicated as windshields in that some have logos and antennas built into them as well as  different tint options and possibly the option of being made from laminated or tempered glass.  Back glasses these days also have many options such as logos, tint colors, defrosters, antennas, third brake lights, rear  wipers, laminated, tempered and even in some cases air spoilers.  All that being said sometimes it's difficult for us (especially over the phone) to obtain the correct price for your  specific vehicle.  The Customer Service Representatives at Phoenix Glass have the very best, most up to date software and  data on hand and use it as well as their many hands on years of experience to do their best to walk you through the process of  correctly identifying your auto glass options.  •  In shopping for a new windshield I found a company on the internet that gave me an on line quote for  replacing my windshield so I placed an order.  When the company called me back and reviewed my order I  was given a much higher price.  What’s up with that?  We’ve seen this happen to a lot of our customers and we’re not going to call it a gimmick, it’s more of a fishing tool to place  you on the hook.  We feel that it would be very difficult to price someone’s windshield or other auto glass part through a  generic form considering all the various options that come on vehicles today.  Looking real hard, if you scroll through all the  data, most sites have a disclaimer somewhere usually located near the bottom.  Here is an example from one site:  *Disclaimer This quote is based on the information you provided and assumes a standard installation using the most common glass option for  your vehicle. The auto glass technician will review the final cost with you after inspecting your vehicle and will obtain your approval  before performing the work. Some factors that could affect the final cost include optional glass features that were not identified at  the time of the quote (for example, heating elements or rain sensor technology) and additional charges if moldings need to be  replaced. This quote is only valid if work is scheduled through the website and an appointment dispatch number is generated. This  quote is valid for 30 days and is subject to part availability. This quote is void where prohibited by law and is not valid with any  other offers.  They are going to quote the lowest price and if you are lucky it will be that and if you are even luckier they will install it  properly however odds are that won’t be the case.   Most of these type of internet businesses aren’t actually an auto glass  company at all, they are more or less auto glass brokers that sub contract the orders they obtain to the lowest bidder in the  area that they can find.  Phoenix Glass has been approached by several of these types of companies through the years and at  the prices they request us to do the work at we couldn’t offer reasonable products or services.  •  When I called Phoenix Glass for a quote on installing a new windshield in my Honda the Customer Service  Representative said it would most likely require a clip kit for the installation.  What is a Clip kit?  and why does my vehicle require one? A clip kit is a package of parts that contains anywhere from 4 to as many as 50 necessary clips and or  fasteners that maybe required to install your new or used auto glass window moldings.  Often times the  plastic clips and/or fasteners in your vehicle are sacrificial and may not be reusable due to age or because  there just isn't a method available for removing them without destroying them.